Refunds and Returns Policy
STRESS-FREE RETURNS & REFUNDS
We stand by the quality of our products! If you need to return an item, we offer a 7-day return window for eligible products. Contact us within 7 days of delivery, and we’ll ensure a smooth resolution—whether it’s a return, exchange, or refund.
Eligibility for Returns
Products can be returned within 7 days of purchase if they are defective, damaged, or incorrect.
The item must be in unused condition, in its original packaging, and with all accessories included.
Non-Returnable Items
The following items are not eligible for returns:
Items damaged due to customer misuse.
Products without original packaging.
Clearance or promotional sale items (unless defective).
Refund Process
Refunds will be processed only after our team inspects the returned product.
Approved refunds will be credited back to the original payment method within 2-5 business days.
For cash-on-delivery orders, store credit or a bank transfer refund may be provided.
Exchange Policy
Customers may request an exchange if they receive a defective or incorrect item.
If the desired item is unavailable, a refund or store credit will be provided.
How to Initiate a Return
Contact our customer service team at help@eskaykay.skkspecial.com within the return period.
Provide your order number and reason for return which includes a video and clear image of the item.
A return address and instructions will be shared.